الأسئلة الأكثر شيوعاً

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مستندات الدعم.

توسيع الكل

ما هي الوثائق المطلوبة التي يجب علي تقديمها لأكون واحداً من عملاء الشركة؟

نسخة ملونة من جواز السفر ساري المفعول أو وثيقة هوية رسمية أخرى صادرة عن السلطات (مثل رخصة القيادة ، وبطاقة الهوية ، وما إلى ذلك). يجب أن تحتوي وثيقة الهوية على الاسم الكامل للعميل ، وتاريخ الإصدار أو انتهاء الصلاحية ، ومكان وتاريخ الميلاد أو رقم الهوية الضريبية للعميل وتوقيع العميل.!

فاتورة المرافق الأخيرة (مثل الكهرباء والغاز والمياه والهاتف والنفط و / أو اتصال تلفزيون الكابل و / أو حساب الحساب المصرفي) مؤرخة في غضون 6 أشهر الماضية وتأكيد عنوانك المسجل.!

هل أحتاج إلى تقديم إثبات لعنوان الإقامة؟

نعم انت كذلك. من أجل البدء في التداول ولكي تتمكن من إجراء عمليات سحب من حسابك ، يجب التحقق من حسابك ، وبالتالي يجب عليك تقديم فاتورة خدمات حديثة (مثل الكهرباء أو الغاز أو الماء أو الهاتف أو الزيت أو الاتصال بالإنترنت و / أو تلفزيون الكابل. ) أو كشف حساب بنكي لا يزيد عمره عن 6 أشهر ، ويؤكد عنوانك المسجل.!

لماذا أحتاج إلى إرسال وثائق للتحقق من حسابي؟

وتشمل هذه الإجراءات جمع الوثائق المناسبة من العملاء فيما يتعلق بترتيبات عملية "اعرف عميلك" (KYC)، وهو ما يستوجب الحصول على بطاقة هوية صالحة ووثيقة حديثة تؤكد العنوان الذي قدمه العميل.

هل يمكنني فتح حساب من خلال تقديم وثيقة هوية مختلفة بدلاً من جواز سفري ؟!

نعم تستطيع. ومع ذلك ، من الأفضل استخدام نفس التفاصيل الشخصية الخاصة بحسابك (حساباتك) التجارية الأخرى. يمكنك التسجيل للحصول على حساب إضافي في منطقة الأعضاء مع 1 نقرة. يرجى ملاحظة أن الحد الأقصى لعدد الحسابات المسموح بها لكل عميل هو 8.!

هل يجب أن أقوم بتحميل وثائقي في كل مرة أقوم فيها بفتح حساب جديد على الرغم من أني أملك حساب تداول تم التحقق منه؟

لا، سيتم التحقق من حسابك الجديد تلقائياً، طالما أنك ستستخدم نفس التفاصيل الشخصية ونفس عناوين الاتصال كما في حسابك السابق.

هل يمكنني تعديل معلوماتي الشخصية؟

إذا كنت ترغب في تحديث عنوان بريدك الإلكتروني ، فيرجى إرسال بريد إلكتروني إلى [email protected] من عنوان بريدك الإلكتروني المسجل.!

إذا كنت ترغب في تحديث عنوانك السكني ، يرجى إرسال بريد إلكتروني إلى [email protected] من عنوان بريدك الإلكتروني المسجل ، إلى جانب وثيقة إثبات الإقامة الأخيرة (لا يتجاوز عمرها 6 أشهر).!


حسابات التداول


توسيع الكل

كيف يمكن لي أن أفتح حساب تداول؟

أنها بسيطة وسريعة. انقر فوق فتح حساب حقيقي ، املأ النموذج ، وعند الانتهاء ، ستتلقى رسالة بريد إلكتروني تحتوي على تفاصيل تسجيل الدخول الخاصة بك والتي يمكنك استخدامها لتسجيل الدخول إلى منطقة الأعضاء الآمنة الخاصة بنا. هنا ستتمكن من تمويل حساب التداول الخاص بك عن طريق النقر فوق علامة التبويب الودائع في القائمة الرئيسية. إذا كنت بالفعل صاحب حساب حقيقي في Bprimes ، يمكنك فتح حساب إضافي في منطقة الأعضاء.!

كم تستغرق مدة فتح حساب تداول؟

في حالة ملء جميع التفاصيل بشكل صحيح ، يستغرق الأمر أقل من 5 دقائق.!

كيف ابدأ التداول؟

إذا كنت قد فتحت بالفعل حساب تداول ، وتلقيت تفاصيل تسجيل الدخول الخاصة بك عن طريق البريد الإلكتروني ، وقدمت وثائق الهوية الخاصة بك للتحقق من صحة الحساب ، وقمت بالإيداع ؛ الخطوة التالية هي تنزيل منصة التداول التي تختارها.!

يمكنك العثور على إرشادات مفصلة لمنصات التداول الخاصة بنا هنا.!

ما أنواع حسابات التداول التي تقدمها ؟!

نحن نقدم أنواع حسابات التداول التالية:!

MICRO

STANDARD

VIP

PREMIUM

ما هو الحد الأدنى للإيداع / السحب لحساب التداول؟!

هو 5 دولارات لحسابات MICRO و STANDARD ، وحساب PREMIUM بينما لحسابات VIP هي 100 دولار.!

هل تقدمون حسابات المائة؟ هل الوديعة مرئية بالسنت ؟!

نحن نقدم حسابات تداول MICRO ، حيث يساوي عقد واحد صغير (pip) 10 سنتات أمريكية. ومع ذلك ، تكون ودائعك مرئية دائمًا بالمبلغ الفعلي ، على سبيل المثال ، إذا قمت بإيداع 100 دولار أمريكي ، فسيكون رصيد حسابك 100 دولار أمريكي.!

هل تقدمون حسابات MINI ؟!

تقدم Bprimes حسابات MICRO و STANDARD. ومع ذلك ، يمكنك الحصول على صفقات صغيرة الحجم (10000 وحدة) عن طريق تقليل حجم حسابك القياسي إلى 0،1 (0،1 × 100000 وحدة = 10000 وحدة) ، أو عن طريق زيادة حجم التجارة إلى 10 عقود صغيرة (10 × 1000 وحدة) = 10000 وحدة) في نوع الحساب الصغير.!

هل تقدمون حسابات نانو ؟!

تقدم Bprimes حسابات MICRO و STANDARD ، لكن يمكنك الحصول على صفقات بحجم نانو (100 وحدة) عن طريق تقليل حجم التجارة إلى 0،1 في نوع الحساب الصغير (1 وحدة صغيرة = 1000 وحدة).!

هل تقدمون حسابات إسلامية؟!

نعم فعلنا. يمكنك طلب حساب إسلامي خال من المقايضة باتباع الإرشادات الموضحة هنا.!

متى يمكنني استخدام حساب تجريبي؟!

في Bprimes ، لم يكن للحسابات التجريبية تاريخ انتهاء صلاحية ، وبالتالي يمكنك استخدامها طالما أردت. سيتم إغلاق الحسابات التجريبية التي كانت غير نشطة لمدة تزيد عن 90 يومًا من تاريخ آخر تسجيل دخول. ومع ذلك ، يمكنك فتح حساب تجريبي جديد في أي وقت. يرجى ملاحظة أنه يسمح بحد أقصى 5 حسابات تجريبية نشطة.!

هل يمكنني تغيير العملة الأساسية لحسابي ؟!

لا يمكن تغيير العملة الأساسية لحسابك ، ومع ذلك يمكنك فتح حساب جديد في أي وقت ثم تحديد العملة الأساسية المفضلة لديك.!

هل من الممكن أن أخسر مالاً أكثر مما أودعت ؟!

لا ، لا يمكنك أن تخسر أكثر من المبلغ الذي أودعته. إذا تسبب الانزلاق في زوج عملات معين في رصيد سالب ، فسيتم إعادة تعيينه تلقائيًا مع إيداعك التالي.!

هل يمكن أن أخسر المكافأة؟ هل يجب علي استردادها إذا فقدتها ؟!

نظرًا لأن مبلغ المكافأة هو جزء من حقوق الملكية الخاصة بك ويمكن استخدامه للتداول ، فمن الممكن أن تخسره. ومع ذلك ، ليس عليك استردادها ، علاوة على ذلك ، وفقًا لشروط وأحكام Bonus ، يمكنك الحصول على مكافأة جديدة على الإيداع الجديد.!

كيف يمكنني رؤية الرسوم البيانية؟!

يرجى النقر بزر الماوس الأيمن على أي من الرموز الموجودة في Market Watch التي ترغب في رؤيتها واختيار خيار "نافذة المخطط". بدلاً من ذلك ، يمكنك سحب وإفلات أي رمز في نافذة المخطط.!

ما هو السبريد الذي تقدمه ؟!

نحن نقدم فروق أسعار متغيرة يمكن أن تصل إلى 0 نقطة. ليس لدينا إعادة اقتباس: يتم إعطاء عملائنا مباشرة سعر السوق الذي يتلقاه نظامنا. يمكنك قراءة المزيد عن هوامشنا والشروط هنا.!

ما هي ساعات التداول الخاصة بك؟!

السوق مفتوح من الأحد 22:05 إلى الجمعة 21:50 بتوقيت جرينتش. ومع ذلك ، فإن بعض الأدوات لها ساعات تداول مختلفة (مثل العقود مقابل الفروقات) ، والتي يمكنك مشاهدة تفاصيلها هنا.!

ماذا يتضمن برنامج المكافآت الخاص بك ؟!

لدى Bprimes برنامج Bonus مع مكافآت بدون توقف لأغراض تجارية فقط. ومع ذلك ، يمكن سحب الأرباح الناتجة عن المكافأة في أي وقت.!

هل تقدمون خدمة أخبار السوق الحية؟

نعم، نوفر هذه الخدمة.

ما هي الرافعة المالية التي تقدمونها ؟!

نحن نقدم الرافعات المالية بين 1: 1 - 888: 1. تعتمد الرافعة المالية على الأسهم ، لذا يرجى قراءة المزيد من التفاصيل حول هذا هنا.!

ما هو الهامش / مستوى الهامش / الهامش الحر؟

Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your MT4, or any other trading platform.

The margin requirement for gold and silver is calculated like this: Lots * Contract Size * Market Price / Leverage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).

For CFDs, the required margin is Lots * Contract Size * Opening Price * Margin Percentage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD). More details can be seen here.

Margin level is calculated with the formula Equity/Margin * 100%.

Free margin is your equity minus margin. It means the available funds that you use for opening new positions, or for maintaining existing positions.

How can I calculate the margin?

Margin calculation formula for forex instruments is the following:

(Lots * contract size / leverage) where the result is at always in the primary currency of the symbol.

For STANDARD accounts all forex instruments have a contract size of 100 000 units. For MICRO accounts all forex instruments have a contract size of 1 000 units.

For instance, if the base currency for your trading account is USD, your leverage is 1:500 and you are trading 1 lot EURUSD, the margin will be calculated like this:

(1 * 100 000/500) = 200 Eur

Euro is the primary currency of the symbol EUR USD, and because your account is USD, the system automatically converts the 200 EUROS to USD at the actual rate.

What is the margin formula for gold/silver?

The gold/silver margin formula is lots * contract size * market price/leverage.

What is the margin for CFDs?

The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage. You can read more details here.

How do you calculate swaps in currency pairs (in forex) and for gold/silver?

You can read about the swap charges here.

The swap formula for all forex instruments, including gold and silver, is the following:

lots * long or short positions * point size

Here is an example for EUR/USD:

Client base currency is USD

1 lot buy EUR/USD

Long = -3.68

Because it is a buy position, the system will take the swap rate for long position, which currently is -3.68

Point size = contract size of a symbol * minimum price fluctuation

EUR/USD point size = 100 000 * 0.00001 = 1

If we apply the given numbers in the formula, it will be 1 * (-3.68) * 1 = -3.68 USD.

So for 1 lot buy EUR/USD, if the position is left overnight, the swap calculation for the client will be -3.68 USD.

Here is an example for gold:

Client base currency is USD

1 lot buy gold

Long = -2.17

Because it is a buy position, the system will take the long points, which currently is -2.17.

Point size = contract size of a symbol * minimum price fluctuation

Gold point size = 100 * 0.01 = 1

If we apply the given numbers in the formula, it will be 1 * (-2.17) * 1 = -2.17 USD.

So for 1 lot buy gold, if the position is left overnight, the swap calculation for the client will be -2.17 USD.

Please note that if the base currency of the trading account is in EUR (like in the examples above), the swap calculation will be converted from USD to EUR. The result of the swap calculation is always the secondary currency in a symbol, and the system converts it to the base currency of the trading account.

The examples provided only serve as a guide and do not reflect the current charges. Click here to view the current swap charges.

I opened 0.01 micro lots and closed a position on my MICRO account, but I see no profit. Why?

You can calculate your profits with the help of the following formula:

(Close price-open price)*Contract size*Lots

مثال:

You have a MICRO account (contract size is 1000), and you opened 0.01 lots of EUR/USD.

Opening price =1.29887, closing price=1.29906

The calculation would be as follows:

(1.29906-1.29887)*1000*0.01= 0.0019 USD (the result is always in the second currency of the currency pair).

As you can see, 0.0019 USD is too small a profit to be visible on your platform, as the profit shows 2 decimals.

Do you allow scalping?

لا

What is stop loss?

Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair, please view the limit and stop levels here.

Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current ASK price on BUY, or above the current BID price on SELL.

You can also view this video tutorial for a more detailed explanation.

What is take profit?

Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair, please view the limit and stop levels here.

You can also view this video tutorial for a more detailed explanation.

What is trailing stop?

Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders. For more details about the distance in points for each currency pair, please view the limit and stop levels here.

View this video tutorial for a more detailed explanation.

Where can I find the trading signals? How can I download them?

You can access our trading signals under the menu tab Trading Signals in our Members Area. In order to download the trading signals, you need to have a validated trading account.

How can I calculate 1 pip of profit or loss?

Amount of Base Currency*Pips= Value in Quote Currency

Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD

Value of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHF

Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY

What is the minimum lot size for MICRO and for STANDARD accounts?

The numbers below are per transaction, and you can open an unlimited amount.

حساب قياسي

1 lot = 100,000

Minimum trade volume = 0.01

Maximum trade volume = 50

Trading step = 0.01

MICRO Account:

1 Lot = 1,000

Minimum trade volume = 0.01

Maximum trade volume = 100

Trading step = 0.01

Please note that the minimum lot size for trading with CFDs is 1 lot.

Do you allow hedging?

Yes, we do. You are free to hedge your positions on your trading account. Hedging takes place when you open a LONG and a SHORT position on the same instrument simultaneously. When you open a BUY and a SELL position on the same instrument and in the same lot size, the margin is 0.

However, when you open a BUY and a SELL position on a CFD of the same type and lot size, the margin is only needed once, and it can be seen here.

The margin of CFDs, when you are hedged, is always 50%.

What is leverage? How does it work? Why is less money required for a higher leverage and is the risk higher?

Leverage is the multiplication of your Balance . This allows you to open bigger trading positions since the margin required will be lowered according to the leverage you have chosen. Even though with leverage you can make a bigger profit, there is also a risk of having a bigger loss because the positions you open will be of higher volume (lot size).

مثال:

Your trading capital is 10,000EUR

The leverage chosen is 100:1

For a STANDARD trading account this means 100*10,000 = 1,000,000EUR

On EURUSD long position opening at 13,055, position closing at 13,155

The difference is 0.0100 pips thus 1,000,000*0.0100 = 10,000USD this is the profit you made.

Can I change my leverage? If yes, how?

You can change the leverage under the tab My Account, and then by clicking the tab Change Leverage in our Members Area. This method of changing leverage is instant.

What is the Profit Calculation for CFDs?

The profit calculation is as follows:

(Close Price-Open Price)*Lots*Contract Size

The lot size on every CFD differs. Please read more information here.

Where are my funds kept?

All our clients’ funds are kept in segregated European accounts with tier 1 banking institutions.

Do you have slippage?

Slippages hardly ever occur if you trade with us. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.

At Bprimes, your orders are filled at the best available market price, which may be to your benefit.

More information on the Bprimes Execution Policy is available here.

Can I open more than one trading account?

Yes, you can, up to a maximum of 8 active trading accounts. It is preferable, however, to use the same personal details as for your other trading account(s). You can register for an additional account in the Members Area with 1 click.

Will you close my real account if it has a zero account Balance ?

Accounts with zero Balance will be archived after a period of ninety (90) calendar days.

Is there a dormant fee if I don't use my account?

An account shall be deemed as dormant from the last day of the ninety (90) calendar days during which there has been no activity (trading/withdrawals/deposits) in the account. All remaining bonuses, promotional credits, BprimesPs will be automatically removed from dormant accounts.

A dormant account will be charged with a monthly fee of 5USD (five United States dollars) or the full amount of the free Balance in the account if the free Balance is less than 5USD (five United States dollars). There will be no charge if the free Balance in the account is zero.

Do you close my open positions and placed order if I go offline?

Open positions and pending orders stay in the system even if you log off from your trading platform. The same applies to all order types except trailing stops. Trailing stops become inactive when you close or log out of MetaTrader4. Expert advisors also become inactive when MetaTrader4 is closed or you are not logged in.

I cannot log in to my account but I need to close an open position. What do I do?

You may close/open a position or place an order by telephone 24 hours a day. Simply call up our dealing room on +357 25029910. You will be asked for your platforms' login for security reasons before your request is executed.

What is the maximum amount that I can trade online?

There is no maximum amount you can trade online, but there is a maximum number of 50 standard lots you can trade online at streaming prices for STANDARD accounts and 100 micro lots for MICRO accounts. The maximum number of positions open at the same time, and for all account types, is 200.

If you want to deal in an amount bigger than your account type’s maximum lots, you may break your trade into smaller sizes.

Why are rollover rates tripled on Wednesdays?

When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for value Monday, a deal done on Friday is for value Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).

Every Bprimes client has their own Personal Account Manager, who does not only provide full technical support via live chat, email or by phone, but you can also schedule with him/her one-to-one training sessions to learn the basics of MetaTrader4.

We also offer our clients video tutorials on how to use platforms, as well as free weekly webinars and on-site seminars in different countries. Feel free to inquire about further details at [email protected]

Do you accept US clients?

According to the recent Dodd-Frank Act passed by the US Congress, the CFTC (Commodity Futures Trading Commission) no longer allows us to let US residents open trading accounts with us. We apologize for the inconvenience.

Can I change my account type?

No, you can’t. Please register for an additional account in the Members Area.

Do you offer binary option trading?

No, we do not.


Deposits/Withdrawals

توسيع الكل

What deposit/withdrawal options do you have?

Currently, you can choose from the following options to deposit and withdraw funds: multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods. Please read further detail about our deposit options and withdrawal options on our respective website pages.

In which currencies can I deposit money into my trading account?

You can deposit money in any currency and it will be automatically converted into the base currency of your account, by Bprimes prevailing inter-bank price.

If my withdrawal amount exceeds the amount I have deposited via credit/debit card, how can I withdraw?

Since we can only transfer the same amount back to your card as the amount you have deposited, profits can be transferred to your bank account via wire transfer. If you have also made deposits via E-wallet, you also have the option to withdraw profits to that same E-wallet.

Can I withdraw my money whenever I want?

In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Members Area: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 6 months.

Once you receive confirmation from our Validation Department that your account has been validated, you can request the funds withdrawal by logging in to the Members Area, select the Withdrawal tab and send us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. Alternatively, you can complete our withdrawal form and send it to our Back office Department via email at [email protected] or by fax. All withdrawals are processed by our back office within 24 hours on business days.

Can I withdraw my money if I have an open position?

Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount. Please note, that any credit bonus in your account is considered as part of your equity and will be deducted as the result of any withdrawal.

How long does it take for funds to reach my bank account?

It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.

How long does it take to receive my money after I make a withdrawal request?

Your withdrawal request is processed by our back office within 24 hours. Via bank wire it usually takes 2 - 5 business days.

How long does the deposit/withdrawal take by credit card, Neteller or any other payment method?

All deposits are instant, except for the bank wire transfer, WesternUnion and MoneyGram. All withdrawals are processed by our back office in 24 hours on business days.

What payment options do I have to deposit money?

We offer a wide range of payment options for deposits: by multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods. You can find all details of our wide range of deposit options here.

As soon as you open a trading account, you can log in to our Members Area, select a payment method of your preference on the Deposits page, and follow the instructions given. All requests are completed within seconds. You can find more details about all our options here.

Are there any deposit/withdrawal fees?

We do not charge any fees for our deposit/withdrawal options. For instance, if you deposit USD 100 by Moneybookers and then withdraw USD 100, you will see the full amount of USD 100 in your Moneybookers account as we cover all transaction fees both ways for you.

This also applies to all credit/debit card deposits. For deposits/withdrawals via bank wire transfer, Bprimes covers all transfer fees imposed by our banks, with the exception of deposits amounting to less than 200 USD (or equivalent denomination).

If I deposit funds by Moneybookers, can I withdraw money to my credit card?

In order to protect all parties against fraud and in compliance with the CySEC Directive (DI44-2007-08 of 2012) for the prevention and suppression of money laundering, our company policy is to return clients' funds to the origin of these funds, and as such the withdrawal will be returned to your Moneybookers account. This applies to all withdrawal methods, and the withdrawal has to go back to source of funds deposit.

Can I transfer funds from my trading account to another client’s trading account?

No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.

Can I deposit to/withdraw from my friend’s/relative’s account?

We do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal has to go back to the source where the deposit was made.

Is it possible to transfer money from one trading account to another trading account?

Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts have been opened under your name and if both trading accounts have been validated. If the base currency is different, the amount will be converted. Internal transfer can be requested in the Members Area, and it is instantly processed.

Are there any extra fees and commissions?

At Bprimes we do not charge any fees or commissions. We cover all transaction fees (with bank wire transfer for amounts over 200 USD).


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What is the difference between demo and real accounts?

While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the Bprimes demo accounts.

Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account. You can read more details about demo accounts here.

How can I view my trading history?

Open the terminal window by pressing Ctrl+T on your keyboard, and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.

Why isn’t my EA working? I keep getting error messages saying "Trade disabled error 133"?

We separate standard trades from micro trades (1volume in standard account = 100 000 units, 1volume in micro account = 1000 units). This is why you should search in your market watch window for the symbols with Micro extension (e.g. EUR/USD micro instead EUR/USD), right-click and choose Show all. The other “grayed” symbols are used by the platform to calculate oil prices. Right-click these "grayed" symbols, and choose the Hide option to avoid any confusion.

Do you provide any kind of online support/tutorial for how to use the MT4 platform?

Feel free to contact your Personal Account Manager via live chat, email or by phone to schedule a presentation on MT4. You may as well watch our Video Tutorials for guidance, We are ready to help you with one-to-one detailed explanation at any time convenient for you.

I can only see 8 pairs on my MT4. How can I see the rest?

Log in to your MT4 platform -> Market watch window -> right click -> Show all -> scroll down and you will be able to see all instruments available for trading.

Can I change the time zone in MetaTrader?

No, you can’t. The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time. GMT time setting avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and backtesting to go more smoothly and straightforward.

I have a MICRO account and I can’t place the order. Why?

We separate standard trades from micro trades (1volume in standard account = 100 000 units, 1volume in micro account = 1000 units). This is why you should search in the Market Watch window for the symbols with "micro" extension (e.g. EUR/USD micro instead EUR/USD), right-click and choose Show all. The other "grayed" symbols are used by the platform to calculate oil prices. Right-click these "grayed" symbols, and choose the Hide option to avoid any confusion.

I can’t see the opening/closing price on my chart.

Every buy order is open at ASK price and closed at BID price, and every sell order is open on BID price and closed at ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right click the particular chart -> Properties -> Common-> and tick the Show ASK line.

Do you offer trading platforms for MAC?

Yes, we do. The MT4 trading platform is also available for MAC, and it can be downloaded here.





If you have any questions regarding our trading accounts or would like to discuss opening an account with someone from our customer support team, please contact us directly via email, live chat, or by telephone on +44 888-878 54.

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